Category Archives: customer experience

Wearing Your Heart (Rate) on Your Sleeve: Jeff’s latest Stratecast report takes the pulse of Big Data in healthcare

Stratecast has published Jeff’s latest report, Wearing Your Heart (Rate) on Your Sleeve: How Fitness Trackers and Big Data Solutions are Giving the World a Running Start toward Connected Health. The report’s key findings include: Broken health processes built on … Continue reading

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It’s A Bot Time for a New Conversation on Customer Engagement: A.I.-fueled analysis and social marketing

Next IT, which delivers optimal business outcomes through A.I.-powered customer engagement and workforce support, is executing a social marketing campaign on Twitter based on Jeff’s latest Stratecast SPIE* report Conversational A.I.: It’s A Bot Time for a New Conversation on … Continue reading

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Jeff Cotrupe, Stratecast, and IBM show how combining diverse datasets can help CSPs survive in an over-the-top (OTT) era

“Broadband everywhere” could leave communications service providers (CSPs), such as mobile carriers, nowhere. Now that most users are broadband-connected, providers such as Google, Netflix, Facebook, and more can provide over-the-top (OTT) services–video, voice and video calls, and text messaging over … Continue reading

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Sitecore quotes Jeff Cotrupe on its new book “Connect” about creating lifetime customers

Book contains a foreword by Brian Solis Sitecore, a leading provider of customer experience management solutions, has just published Connect: How to Use Data and Experience Marketing to Create Lifetime Customers, a hardcover and electronic book for succeeding in the … Continue reading

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Jeff Cotrupe and Mark Friedman of Genesys show how Big Data drives mobile engagement and better customer experiences

Jeff Cotrupe joined Mark Friendman of Stratecast client Genesys on a webcast where they shared insights on how Big Data helps brands engage with consumers on the go and offer a better customer experience. The webcast is available for on … Continue reading

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B/OSS features Jeff’s white paper for Stratecast client Comarch on how Big Data drives customer loyalty programs

Telecommunications industry publication Billing & OSS World recently featured Jeff Cotrupe’s research for Stratecast client Comarch in an article titled Mobile Operators Need Big Data-Driven Customer Loyalty Programs. “When operators take a look back, they realize they are sitting on … Continue reading

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Jeff appears on FOX Small Business and Business News Daily discussing how Big Data increases customer loyalty

Stratecast Industry Director quoted with BIA/Kelsey, eGifter, and Manta Oceanside, CA, USA, 30 April 2014 – Thoughts by Jeff Cotrupe on how Big Data enables and enhances customer loyalty programs are appearing now on FOX Small Business and Business News … Continue reading

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Stratecast publishes Jeff Cotrupe’s report: The Human Bounce Rate

Can (and Should) Retail/Wi-Fi Analytics Help Retailers Survive in the Age of Amazon? Oceanside, CA, USA, 27 November 2013 – Stratecast has published Jeff Cotrupe’s report The Human Bounce Rate: Can (and Should) Retail/Wi-Fi Analytics Help Retailers Survive in the … Continue reading

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Jeff Cotrupe presents Big Data: Let’s Cut Through the Hype and Get Serious

Part of BrightTALK IT Operations Analytics in Service Management Summit Oceanside, CA, USA, 21 November 2013 – Jeff Cotrupe presented Big Data: Let’s Cut Through the Hype and Get Serious, on 20 November. His talk, which is available for on-demand … Continue reading

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Forbes quotes Jeff Cotrupe: Qwilt Helps Network Operators Cope with 85% Growth in Video

Oceanside, CA, 3 September 2013 – Forbes quoted Jeff Cotrupe recently in an article titled Qwilt Helps Network Operators Cope With 85% Growth In Video (Forbes, 8/08/2013, Peter Cohan). “The explosion of new video choices is a positive development for … Continue reading

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